The safety and wellbeing of our customers is always our number one priority. We understand that neighbour disputes, environmental issues and Anti-Social Behaviour (ASB) can have a significant impact on people鈥檚 mental health and sense of security as well as harming the wider community. This is why we have a dedicated community safety team which works with our local neighbourhood officers to resolve issues as quickly as possible.
Neighbourhood issues
Neighbour disputes can cover a variety of issues including:听
- 听Issues with parking spaces
- Positioning of wheelie bins
- Boundary disputes
- Cooking smells
- A baby crying
- D-I-Y that is occurring during reasonable hours
- Situations where all parties are contributing to the issue or dispute
- Issues arising from a difference in lifestyle. An example of this is someone working nights and having a problem with a neighbour making noise during the day
For further information see our Good neighbourhood management policy.
Example of a neighbourhood issue that we helped resolve
Issue: A customer reported that they were being disturbed by their neighbour鈥檚 child crying. They added that the child鈥檚 family were walking around the flat and using household appliances during the night.鈥�听
Resolution: As the noise was not created deliberately or maliciously, it was deemed to be household noise. We offered a mediation service so that both customers had the chance to better understand the issues and agree a compromise.听听
Environmental issues
Environmental issues can include:听
- Condition of property that is鈥痗ausing a hazard to health听
- Littering/fly-tipping听
- Dog fouling听
- Graffiti听
Example of an environmental issue that we helped resolve
Issue: A customer reported that their parking space, situated in front of their property, was being used by another customer.听听
Resolution: As parking spaces are not allocated to individual customers, we cannot enforce which parking space customers use. We encouraged the neighbours to talk to each other to seek a compromise.听
Anti-social behaviour
What is anti-social behaviour?听
Anti-Social Behaviour (ASB) is defined as behaviour by a person, not of the same household, which causes, or is likely to cause, harassment, alarm, or distress to someone.听
ASB includes:听
- 听Threats of violence or actual violence
- Harassment and intimidation
- Threats of criminal damage or actual criminal damage
- Constant and unreasonable noise nuisance
- Alcohol or drug related nuisance
For further information on dealing with anti-social behaviour, see our ASB policy.
Read our policies 听听 听听Report ASB
Examples of ASB that we helped resolve
Issue: We received several reports from different customers about suspected drug use and dealing from a first floor flat.鈥� Visitors to the property were causing a disturbance during all hours of the day and night, causing damage to the property as well as the communal areas of the block of flats and threatening customers.鈥�听
Resolution: We worked in partnership with the police, fire service, mental health and local authority to address the behaviour.鈥� Actions taken by us included, home visits, offers of support to the customer involved, in relation to his mental health and substance misuse, verbal and written warnings and installing CCTV.鈥� Despite the police issuing a community protection notice warning, unfortunately, none of these measures were successful in resolving the anti-social behaviour. To finally resolve this issue for our customers, we took legal action which allowed us to possess the property and evict the customer involved.鈥� 鈥��听
听
Issue: We received a report that a customer was verbally abusing and threatening another customer and a 黄色播放器 employee.鈥�听
Resolution: Due to the severity of the incidents, we applied for and were granted a 5-year injunction to protect those being abused. The injunction specified an exclusion zone to prevent the customer from entering the street where one of the people involved lived.听