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Customer Partnership Panel (CPP)

Our Customer Partnership Panel make sure that your views remain at the heart of everything we do.

The group of involved customers help us to improve and deliver better services across Staffordshire and Shropshire.

How can聽测辞耻听get involved?

Becoming a CPP member is a fantastic opportunity to gain a further understanding of how our business works, help make our services better for customers, build friendships with other panel members and boost your confidence.

You don鈥檛 need any previous experience to get involved. We鈥檒l provide all the training and support you need to help improve the customer experience.

Register using our聽online form聽and we will be in touch to help you get involved.

Register to get involved

As a member of the panel, you get to:

  • Meet and build relationships with our Boards and different areas of the business.
  • Test new systems to help improve the experience for our customers, such as our new chatbot Chatticus.
  • Work closely with our Complaints and Feedback team to ensure that the process is effective and customer friendly.
  • Work with us to help develop our Annual Report.
  • Review our policies and communications. You鈥檒l know if a document has been reviewed by the CPP as it will feature our 鈥楥ustomer approved鈥 stamp!

Meet some of our Customer Partnership Panel

Dave

Chair of CPP

Geraldine

CPP Vice Chair

Annie

CPP member

Sam

CPP member

Sarah

CPP member

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